Creating an account will allow you to view your purchase details and find your Entry Code.
You can also find your Entry Code in your confirmation email (if you purchased stand-alone entries or have just started a subscription), otherwise, you will be able to see your current month’s entry code on My Entries. Find out more here.
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Orders are automatically saved in an account under the email with which they're made. However, the associated account is not automatically activated. If you've never logged into Omaze.co.uk before, you'll want to create an account login using the same email you used to make your order! You can do this at check-out or afterwards by creating an account here.
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Yes! You can create an account retrospectively. Click here to create your account - just make sure you use the same email address that you gave when you purchased the entries! Find out more about the Account creation process here.
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No. We contact all our winners directly by email. You only need an account if you'd like to check your purchase history or view your entry codes - you can create an account here.
Your entry code can also be found in your purchase confirmation email (if you've recently made a single purchase order or taken out a new subscription). Find out more about the account creation process here.
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There is no limit to the number of entries that anyone can obtain. However to ensure responsible participation in our prize draws, we have a £500 per month per customer purchase limit for paid entries.
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The Promotion is open to entrants who are at least 18 years of age and resident in the United Kingdom.
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You can find your Entry Code(s) when you log into your account at Omaze.co.uk.
If you haven’t already activated your account, you can do so here. Please be sure to use the same email that you used to subscribe. Once you've logged in, you'll be able to see your Entry Code(s) in the My Entries and Purchase History sections of your account.
We are unable to provide codes for postal entries, but they are entered into the same draw database and have exactly the same chance of being picked to win.
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When you buy entries to the Omaze Million Pound House Draw, that purchase is automatically assigned an Entry Code. It’s a 13 digit unique number that links to your transaction.
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Rest assured that our team always contacts potential winners directly via email and sometimes via phone as well, if a phone number was provided.
We’d recommend saving the domain Omaze.com as a safe sender and checking your spam/promotional folders, just in case!
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Winners are drawn at random on the date specified within the Experience Rules. All winners are contacted by email and telephone (if they’ve provided a phone number).
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When you buy entries, a unique Entry Code is generated and securely logged in the draw database. The more entries you buy, the more times it is logged. For example, if you buy 15 entries, it will be logged 15 times, increasing the chance of it being drawn for a prize. If you entered by post, each individual entry is coded and entered into the draw database.
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Omaze uses an internal randomised draw engine. Our draw engine has been certified by Gaming Labs, Inc (GLI). GLI is an industry leader in providing independent testing and inspection of electronic gaming products.
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Yes. There will be a guaranteed winner for the Omaze Million Pound House Draw. For announcement dates, please see the relevant Experience Rules.
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We've guaranteed a minimum donation to the charity no matter what happens and a guaranteed winner for the Million Pound House, as well as all of the other prizes.
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Odds of winning depend on the number of eligible entries received during the Entry Period and before the Draw Deadline.
Whilst we do not disclose the exact odds of winning, we can confirm that each single entry has the same chance of winning as every other single entry.
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You can check out all of the winning entry codes on the Draw Results page of our site here - which you can cross reference with your entry codes listed for each draw in your Omaze account here.
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Winners are drawn at random on the date specified within the Experience Rules. All winners are contacted by email and telephone (if they’ve provided a phone number).
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Subscription entries are just like any other entries into our House Draws. Every entry gives you another chance to win our Early Bird Prizes, our Small Prizes and the Grand Prize at the end of the draw.
The benefit of subscriptions is that you don’t need to remember to enter the draws early, so you have a chance at winning every available Early Bird Prizes, Small Prizes and the Grand Prize from the date you sign up for a subscription. It’s as simple as that!
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Yes! We can confirm that each single entry has the same chance of winning as every other single entry, regardless of the method of entry.
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To cancel your subscription, simply go to Manage Subscriptions in your Omaze account and click Cancel beside the subscription you wish to cancel. If you have multiple subscriptions you would need to cancel each subscription independently.
Alternatively, you can complete the Model Cancellation Form outlined in Section 5F(ii) of our Subscription Terms of Use and send that via email to team@omaze.co.uk.
Please note, you must cancel your subscription before it renews on the 1st of the month, otherwise, you will be charged for the next month. Any entries into an applicable House Draw received before the date of cancellation will remain eligible, subject to any eligibility requirements detailed within the Official Rules for the applicable House Draw.
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To cancel your subscription, simply go to Manage Subscriptions in your Omaze account and click Cancel beside the subscription you wish to cancel. If you have multiple subscriptions you would need to cancel each subscription independently.
Alternatively, you can complete the Model Cancellation Form outlined in Section 5F(ii) of our Subscription Terms of Use and send that via email to team@omaze.co.uk.
Please note, you must cancel your subscription before it renews on the 1st of the month, otherwise, you will be charged for the next month. As we outline in our Subscription Terms of Use (section 5G), a proportion of each Subscription Fee supports our charity partners, helping them to create real impact. As such, Omaze does not provide refunds for a Subscription Fee after a drawing has occurred.
If you have any questions about refunds in connection with your Subscription, contact Team Omaze at team@omaze.co.uk. If you are refunded, any entries into an applicable House Draw associated with such refund will be withdrawn and are not eligible to win.
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You’ll keep the entries you received before the date you canceled your subscription (subject to any eligibility requirements detailed within the Official Rules for the applicable House Draw). However, If you get refunded for any or all entries, these entries will be withdrawn and won’t be eligible to win.
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You can update your payment method(s) and going through to Manage Subscriptions. Select 'Update your payment method' and you'll be taken to a new screen where you'll see the payment methods available to edit - select 'Edit' beside your current payment method and then 'Send update email' on the next page.
This will trigger an email link to be sent to you and you'll be able to complete the process to provide new payment details for your subscription.
Please note, if you’ve signed up for a subscription using a Third Party Processor like Apple Pay or Shop Pay, that additional steps and/or verification may be required as well.
If you have questions about updating your payment method, please email team@omaze.co.uk.
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When multiple House Draws are live, you’ll be assigned your subscription entries into any House Draws that are closing within that current calendar month.
For any House Draws that are live but are closing the following month, you’ll be given your subscription entries to that House Draw as part of your next subscription renewal.
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To view the entry code(s) associated with your subscription, log into your Omaze account. If you haven’t already activated your account, you can do so here. Please be sure to use the same email that you used to subscribe.
Once you’ve logged in, you will be able to see your current month’s entry code on My Entries and in your Purchase History.
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When you sign up for an Omaze subscription, you’ll be charged a subscription fee at the time of your initial subscription and on the first of each calendar month thereafter.
For the first month of your Omaze subscription, it is possible there are no new Grand Prize House Draws at the time of your first renewal. If this is the case, your first renewal will be automatically skipped as you will already have your entries to the existing draw and there are no new draws to give you subscription entries towards.
If you ever wish to see the next date you will be charged a subscription fee, you'll see this under Manage Subscriptions once you've logged into your Omaze account.
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When you win a Prize, you'll receive an initial email on the day and a reminder email 5 days later if you have not claimed it. Your Prize win will be valid for 45 days from the date it's awarded to be able to claim it. After this point it will show as expired.
You'll need to log into the Omaze account associated with the email address you received the notification on to be able to redeem your Prize here.
If you've not yet activated your account, please register here - and complete the activation process before trying to log in to redeem your Prize.
Once you've logged in, you'll see a 'Reveal your Prize' button on the main account page, otherwise you can select 'Prize Wins' followed by “Reveal Prize”. From there, proceed to click “Redeem” for your Prize win.
If you have any questions about Prize Wins or any queries about expired Prize Wins please reach out to team@omaze.co.uk.
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You can make purchases via Omaze.co.uk using credit or debit card or via our 3rd party payment integrations - Shop Pay, Apple Pay, Google Pay or Paypal.
Paypal and Apple Pay can only be used for one-off entries and is not available for Omaze Subscriptions. Not all payment methods may be visible depending on the device you're using.
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Step 1: After selecting your entries, proceed to checkout
Step 2: On the payments screen, select PayPal as your desired payment method
Step 3: You’ll then be prompted to enter your PayPal credentials and confirm your payment method
Step 4: Once confirmed, you’ll be returned to the Omaze order page where you can complete your purchase
Please note: PayPal is a 3rd party vendor. If you have any issues checking out with PayPal, you will need to contact PayPal directly viahttps://www.paypal.com/uk/smarthelp/contact-us. Or, alternatively, you can select a different payment method.
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PayPal can only be used to purchase one-off entries. It cannot, at present, be used to purchase an Omaze Subscription. For any subscription purchases, you will need to select an alternative payment method.
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At Omaze, it’s important to us that everyone is able to enjoy the draw responsibly. Within a single calendar month, everyone is limited to £500 worth of purchases with Omaze.
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No. Every Omaze customer has a £500 monthly Purchase Limit that can’t be changed or removed.
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Comic Relief supports local community organisations and brilliant change-makers in the UK and across the globe. They work to help tackle poverty and provide food, essential healthcare and safe shelter for people in the UK and across the world.
Find out more about the amazing work they do here.
We guarantee 17% of sales from the Norfolk House Draw will go to the charity. Irrespective of sales, Omaze has guaranteed a minimum total payment of £1,000,000 for Comic Relief.
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Yes. The winner will be free to do with the house what they wish: it will be theirs to live in, rent out for long-term lets, or sell.
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Omaze has to transfer the house directly to the winner. However, once the winner owns the house they will then be free to do with it as they wish.
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Yes. The furniture, appliances and tech seen in the photos are all included.
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The estimated running costs for the house are roughly £1,087 per month (as of December 2024). We’re providing £250,000 to the winner, to help with running costs and maintenance.
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Yes. We cover Stamp Duty irrespective of the winner's circumstances.
We cover the reasonable direct costs that the winner will incur in order to take ownership of the house (such as reasonable conveyancer fees).
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In the UK, renting out private properties is generally allowed unless there are specific restrictions set out in the property’s title deeds or imposed by the relevant local authority. There are also often registration and compliance requirements that short term and long term landlords must comply with.
Some local authorities prohibit short term renting even if not prohibited in the property’s title deeds. Others may require planning permission or other conditions to be satisfied before and while a property is rented. So if you win an Omaze Million Pound House, we would recommend that you take professional advice before deciding to rent out the property either for short term rentals or long term rentals.
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A short term rental typically refers to renting out part or all of a property for a brief period, often a few days to a couple of weeks, so they’re most commonly used for holiday lets. These arrangements are commonly facilitated through online platforms like Airbnb.
Long term rentals typically last for over a month (although there is no strict time frame), allowing occupants to stay more permanently. Most long term rentals in the UK require a tenancy agreement between the landlord and tenant.
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Hannah Drury from Frome won the Lake District House Draw. With your help, we raised £5,250,000 for Age UK as well as crucial awareness for the charity as part of the campaign.
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Lauren Keene from Gloucester won the Wirral House Draw. With your help, we raised £3,500,000 for Scouts as well as crucial awareness for the charity as part of the campaign.
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Tom from Bolton won the Devon House Draw. With your help, we raised £3,500,000 for Campaign Against Living Miserably as well as crucial awareness for the charity as part of the campaign.
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Jo Booth from Dorset won the Yorkshire House Draw.
With your help, we raised £3,900,000 for Mencap as well as crucial awareness
for the charity as part of the campaign.
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Lisa Morgan from Merseyside won the Cornwall House Draw. With your help, we raised £4,900,000 for the RSPB as well as crucial awareness for the charity as part of the campaign.
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Rachael Reid from Inverness won the Surrey house. With your help, we raised £3,450,000 for Prostate Cancer UK and raised lots of awareness for the charity as part of the campaign.
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Chris Milnes from Pudsey won the Dorset house. With your help, we raised £3,150,000 for Children in Need and raised lots of awareness for the charity as part of the campaign.
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If you need some assistance, you can use the Omaze Virtual Assistant. There you can find the answers you need - or you can get in touch with someone in our Customer Experience team who can help you further.
You should see a yellow Chatbot icon at the bottom right-hand corner of this FAQ page. If you can’t see the Chatbot icon then you’ll need to accept Functional Cookies for it to be displayed.
To do this, scroll down to the bottom of the site and click on Cookie Settings in the footer. You’ll see a pop-up appear - select Functional Cookies and toggle this on - before selecting Confirm My Choices!
Once you’ve done this, the Chatbot should appear but you may need to refresh your browser for it to sync. If you do not wish to accept functional cookies, you can reach out to us by contacting team@omaze.co.uk directly - however, using the Chatbot may get your query answered faster as we can gather more information from you.
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